Medical Receptionist - Float - Solinsky Eye Care

Paylocity; East Hartford (CT); On-site; USD 31,000 - 42,000; Full time

Job summary

Paylocity West Hartford Ophthalmology practice is seeking a Front Desk Medical Receptionist to act as the liaison between the practice and patients. The role involves solving patient issues, handling inquiries, and maintaining patient satisfaction through clerical support in the reception area.

Responsibilities include scheduling, EMR data entry, insurance verification, check-in/out, and maintaining confidentiality in a fast-paced environment.

Qualifications

• Willingness to learn new skills as required by the practice
• Master new skill sets within 6 months of introduction
• Available to work Monday through Friday, with occasional Saturdays
• Excellent data entry and typing skills
• Superb customer service skills
• Excellent active listening, problem solving, verbal and written communication skills
• Strong interpersonal and organizational skills
• Adaptability to differing personality types
• Ability to multi-task, manage time effectively and prioritize tasks
• Dedication to teamwork and maintaining confidentiality
• Ability to function well in a high-paced and sometimes stressful environment

Responsibilities

• Identify patients’ needs, clarify information, research issues and provide solutions or alternatives
• Route calls to appropriate resources
• Enter new patient information into EMR and verify demographics
• Update existing patient information
• Scan documents into the electronic chart
• Schedule appointments
• Verify insurance benefits and co-payments
• Patient check-in and check-out
• Collect copayments and other balances
• Identify and elevate priority issues
• Assist with mail distribution and proper flow of correspondence

Skills

Data entry

Typing

Customer service

Active listening

Communication

Interpersonal skills

Organizational skills

Time management

Confidentiality

Bilingual Spanish

Job description

Description

Job Summary

Busy West Hartford Ophthalmology practice with 10 satellite offices, looking for Front Desk Medical Receptionist to join our team. The Front Desk Medical Receptionist is a liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries, keeping patient satisfaction at the core of every decision and behavior. Provide general office support with a variety of clerical activities and related tasks within reception area.

Supervisory Responsibilities

• None

Duties/Responsibilities

Essential responsibilities include but are not limited to:

• Identify patients’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Route calls to appropriate resources
• Enter new patient information into EMR system; obtain and verify patient demographics
• Update existing patient information
• Scan documents into the patients’ electronic chart
• Schedule appointments
• Verify insurance benefits and co-payments
• Patient check-in and check-out
• Collect copayments and other patient balances
• Identify and elevate priority issues
• Help with mail distribution and proper flow of correspondence

Required Skills/Abilities

• Willingness to learn new skills as required by the needs of the practice
• Master new skill sets withing 6 months of their introduction
• Available to work Monday through Friday, as well as occasional Saturdays
• Excellent data entry and typing skills
• Superb customer service skills
• Excellent active listening, problem solving, verbal and written communication skills
• Strong interpersonal and organizational skills
• Adaptability to differing personality types
• Ability to multi-task, manage time effectively and prioritize tasks
• Dedication to teamwork and maintaining confidentiality
• Ability to function well in a high-paced and at times stressful environment.

Bilingual (Spanish) reading, writing, and speaking skills are a plus

Ophthalmology experience preferred but not required