Bilingual Ophthalmic Care Call Center Specialist

Paylocity; Windham (CT); On-site; USD 34,000 - 42,000; Full time

Job summary

Paylocity seeks a Bilingual Healthcare Call Center Associate for an ophthalmology practice in East Hartford, CT. The role serves as the liaison between the practice and patients, owning issues and inquiries while supporting general clerical tasks.

Required: High School diploma, bilingual Spanish, data entry, active listening, and strong communication skills. Ophthalmology experience is a plus but not required; weekday hours with occasional Saturdays may apply.

Qualifications

• Bilingual (Spanish) reading, writing and speaking required.
• High School diploma or equivalent.
• Ophthalmology experience preferred but not required.

Responsibilities

• Handle inbound calls and route to resources.
• Identify patient needs and clarify information.
• Research issues and provide solutions.
• Enter patient data into EMR and verify demographics.
• Update patient information and scan documents.
• Schedule appointments and verify insurance details.

Skills

Customer service

Data entry

Typing

Active listening

Problem solving

Verbal communication

Written communication

Interpersonal skills

Organization

Multitasking

Confidentiality

Bilingual Spanish

Education

High School diploma or equivalent

Tools

EMR system

Job description

Paylocity seeks a Bilingual Healthcare Call Center Associate for an ophthalmology practice in East Hartford, CT. The role serves as the liaison between the practice and patients, owning issues and inquiries while supporting general clerical tasks.

Required: High School diploma, bilingual Spanish, data entry, active listening, and strong communication skills. Ophthalmology experience is a plus but not required; weekday hours with occasional Saturdays may apply.