Patient Care Coordinator: Scheduling, Referrals & Support

Concord Hospital; Hopkinton (NH); On-site; USD 42,000 - 52,000; Full time

Job summary

Concord Hospital in Hopkinton, NH seeks a Patient Care Coordinator to serve as the primary access point for patients and families, coordinating registration, referrals, and appointments with empathy and efficiency.

Under supervision, the PCC manages insurance verification, data entry, and communication across departments, contributing to a patient-centered medical home. Strong customer service and knowledge of medical office operations are essential.

Qualifications

• Experience in customer service within a medical office environment.
• Knowledge of medical terminology and patient flow processes.
• Familiarity with scheduling, registration, and billing basics.

Responsibilities

• Greets and assists patients, secures signatures, and follows hospital policies.
• Obtains and verifies insurance and demographic information.
• Handles patient inquiries and routes communications to appropriate teams.
• Schedules, confirms, or reschedules patient appointments.
• Maintains and updates medical records and intake information.
• Supports a patient-centered care approach and coordinates care across departments.

Skills

Customer service

Medical office operations

Scheduling

Registration

Education

High School diploma or GED

Job description

Concord Hospital in Hopkinton, NH seeks a Patient Care Coordinator to serve as the primary access point for patients and families, coordinating registration, referrals, and appointments with empathy and efficiency.

Under supervision, the PCC manages insurance verification, data entry, and communication across departments, contributing to a patient-centered medical home. Strong customer service and knowledge of medical office operations are essential.