Gastroenterology Patient Care Coordinator

Concord Hospital Health System; Concord (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

Concord Hospital Health System in Concord, NH, is seeking a Patient Care Coordinator who under general supervision performs a variety of clerical and data management functions to support patient registration, referral coordination, phone management and other PCC duties.

The PCC serves as the primary access point for patients and families, ensuring timely, efficient and compassionate customer service, coordinating intake, insurance verification, scheduling and medical records.

Qualifications

• High School degree or GED equivalent required; must pass annual registration competency exam.
• Demonstrated customer service ability to interact with the public, staff and patients preferred.

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information. Makes collection attempts while providing education on resources available. Reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
• Schedules, confirms or reschedules patient appointments. Works Televox Reports daily. Promotes Patient Connect enrollment.
• Responsible for distribution of mail, faxes and electronic desktops. Receives; tracks and educates patient of form completion requests.
• Supports a culture of "yes" In support of a patient centered medical home.
• Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.

Skills

Customer service

Medical office operations

Education

High School diploma or GED

Job description

Concord Hospital Health System in Concord, NH, is seeking a Patient Care Coordinator who under general supervision performs a variety of clerical and data management functions to support patient registration, referral coordination, phone management and other PCC duties.

The PCC serves as the primary access point for patients and families, ensuring timely, efficient and compassionate customer service, coordinating intake, insurance verification, scheduling and medical records.