Patient Access & Care Coordination Specialist

Concord Hospital Health System; Concord (NH); On-site; USD 36,000 - 54,000; Full time

Job summary

Concord Hospital Health System seeks a patient care coordinator to serve as the primary access point for patients and families. You will manage registration, insurance verification, and referrals, ensuring timely and compassionate service.

Responsibilities include coordinating intake, maintaining records, handling calls, and scheduling. A strong customer service background and knowledge of medical office operations are essential for success.

Qualifications

• High School diploma or GED required; pass annual registration exam.
• Customer service ability to interact with public, staff and patients preferred.

Responsibilities

• Greets and registers patients, secures signatures, and submits required documents.
• Obtains and verifies insurance and demographics information; educates on resources.
• Facilitates care between primary, specialty, and ancillary services.
• Welcomes and intake of patient information; creates and maintains medical records.
• Answers calls and routes inquiries; handles scheduling and Televox/Patient Connect tasks.
• Coordinates appointments, confirms/reschedules; manages mail and faxes.
• Supports a patient-centered medical home and works on multiple projects.

Skills

Customer service

Medical office ops

Scheduling

Registration

EMR

Patient flow

Communication

Education

High School diploma or GED

Annual registration exam

Job description

Concord Hospital Health System seeks a patient care coordinator to serve as the primary access point for patients and families. You will manage registration, insurance verification, and referrals, ensuring timely and compassionate service.

Responsibilities include coordinating intake, maintaining records, handling calls, and scheduling. A strong customer service background and knowledge of medical office operations are essential for success.