Patient Access & Care Coordination Specialist

China Reform Holdings Corporation; Concord (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

Concord Hospital seeks a Patient Care Coordinator to support patient registration, referrals, phone management and related duties. You will be the first point of contact for patients and families, ensuring timely, efficient and compassionate service in a hospital setting.

The role emphasizes accurate data handling, insurance verification, scheduling, and coordinating care across primary, specialty, and ancillary services, in alignment with patient-centered care goals.

Qualifications

• High School diploma or GED required; annual registration competency exam.
• Demonstrated customer service ability to interact with the public, staff and patients preferred.

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information. Makes collection attempts while providing education on resources available.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
• Schedules, confirms or reschedules patient appointments. Works Televox Reports daily. Promotes Patient Connect enrollment.
• Responsible for distribution of mail, faxes and electronic desktops. Receives; tracks and educates patient of form completion requests.
• Supports a culture of "yes" In support of a patient centered medical home.
• Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.

Skills

Customer service

Medical office operations

Medical terminology

Education

High School diploma or GED

Job description

Concord Hospital seeks a Patient Care Coordinator to support patient registration, referrals, phone management and related duties. You will be the first point of contact for patients and families, ensuring timely, efficient and compassionate service in a hospital setting.

The role emphasizes accurate data handling, insurance verification, scheduling, and coordinating care across primary, specialty, and ancillary services, in alignment with patient-centered care goals.