Patient Access & Care Coordination Specialist

Concord Hospital Health System; Hopkinton (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

Concord Hospital Health System is seeking a patient care coordinator to support patient registration, referrals, and front-desk services in a busy medical office setting.

The role focuses on delivering timely, compassionate customer service while coordinating care across primary and specialty services, using EMR systems and patient data management tools. This full-time position emphasizes teamwork and adherence to healthcare policies.

Qualifications

• High School degree or GED required; annual registration competency exam recommended.
• Proven customer service experience. Familiarity with medical office operations, scheduling, registration, EMR, patient flow, billing, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and DNV standards.

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information; makes collection attempts while educating on resources; reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information for new and existing patients; creates and maintains medical records.
• Processes and routes all incoming calls or requests and responds to inquiries.
• Schedules, confirms or reschedules patient appointments; promotes Patient Connect enrollment.

Skills

Customer service

Medical office operations

Appointment scheduling

Education

High School diploma or GED

Tools

Electronic medical records

Job description

Concord Hospital Health System is seeking a patient care coordinator to support patient registration, referrals, and front-desk services in a busy medical office setting.

The role focuses on delivering timely, compassionate customer service while coordinating care across primary and specialty services, using EMR systems and patient data management tools. This full-time position emphasizes teamwork and adherence to healthcare policies.