Patient Concierge & Care Coordinator

Concord Hospital; Laconia (NH); On-site; USD 38,000 - 52,000; Full time

Job summary

Concord Hospital in New Hampshire is seeking a patient care coordinator to support patient registration, referrals, phone management and other duties. Under supervision, the PCC is the primary access point for patients and their families and ensures timely, efficient and compassionate service.

Responsibilities include greeting patients, collecting signatures, verifying insurance, scheduling, and coordinating care between departments.

Qualifications

• High School degree or GED equivalency required; annual registration competency exam.
• Demonstrated customer service ability to interact with the public, staff and patients preferred.

Responsibilities

• Greets and arrives patients
• secures signatures for all required documentation
• follows CHMG policies and procedures
• Obtains and verifies insurance and demographic information
• Makes collection attempts while providing education on resources available
• Reconciles work lists and reports
• Facilitates patient care between primary, specialty, and ancillary services
• Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries
• Schedules, confirms or reschedules patient appointments
• Works Televox Reports daily
• Promotes Patient Connect enrollment
• Responsible for distribution of mail, faxes and electronic desktops
• Receives, tracks and educates patient of form completion requests
• Supports a culture of “yes” In support of a patient centered medical home
• Works independently and within a team on special, nonrecurring and ongoing projects
• Coordinates multiple aspects of projects, events, and other complex activities

Skills

Customer service

Education

High School diploma or GED

Job description

Concord Hospital in New Hampshire is seeking a patient care coordinator to support patient registration, referrals, phone management and other duties. Under supervision, the PCC is the primary access point for patients and their families and ensures timely, efficient and compassionate service.

Responsibilities include greeting patients, collecting signatures, verifying insurance, scheduling, and coordinating care between departments.