Compassionate Patient Care Coordinator

Concord Hospital; Laconia (NH); On-site; USD 42,000 - 64,000; Full time

Job summary

Concord Hospital in Laconia, NH, seeks a Patient Care Coordinator to serve as the primary access point for patients and families, ensuring timely, compassionate service and seamless coordination across care teams.

The role supports registration, referrals, and appointment scheduling while maintaining accurate medical records and patient communication. Strong customer service and knowledge of medical office operations are essential.

Qualifications

• High school diploma or GED required.
• Proven customer service experience.

Responsibilities

• Greets and assists patients, secures signatures, and follows CHMG policies.
• Obtains and verifies insurance and demographic information.
• Schedules, confirms or reschedules patient appointments.
• Manages phone calls and patient inquiries across departments.
• Supports patient care coordination between primary, specialty, and ancillary services.
• Maintains and updates medical records for new and existing patients.
• Promotes enrollment in Patient Connect and coordinates mail/faxes.
• Works independently and with the team on projects.

Skills

Customer service

Medical office operations

Scheduling

EMR familiarity

Education

High School diploma or GED

Job description

Concord Hospital in Laconia, NH, seeks a Patient Care Coordinator to serve as the primary access point for patients and families, ensuring timely, compassionate service and seamless coordination across care teams.

The role supports registration, referrals, and appointment scheduling while maintaining accurate medical records and patient communication. Strong customer service and knowledge of medical office operations are essential.