Patient Access & Care Coordinator

Concord Hospital Health System; Laconia (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

Concord Hospital Health System is seeking a Patient Care Coordinator to serve as the primary access point for patients and families. The role supports patient registration, referral coordination, phone management and other care coordination duties with a focus on timely, efficient, and compassionate service.

The ideal candidate will have a high school diploma or GED, strong customer service experience, and familiarity with medical office operations.

Qualifications

• High School degree or GED required; annual competency exam passed.
• Proven customer service experience preferred.
• Familiarity with medical office operations is a plus.

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information. Makes collection attempts while educating on resources available. Reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
• Schedules, confirms or reschedules patient appointments. Works Televox Reports daily. Promotes Patient Connect enrollment.
• Responsible for distribution of mail, faxes and electronic desktops. Receives; tracks and educates patient of form completion requests.
• Supports a culture of “yes” In support of a patient centered medical home.
• Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.

Skills

Customer service

Communication

Medical terminology

Education

High School degree / GED

Job description

Concord Hospital Health System is seeking a Patient Care Coordinator to serve as the primary access point for patients and families. The role supports patient registration, referral coordination, phone management and other care coordination duties with a focus on timely, efficient, and compassionate service.

The ideal candidate will have a high school diploma or GED, strong customer service experience, and familiarity with medical office operations.