Patient Experience Coordinator

China Reform Holdings Corporation; Laconia (NH); On-site; USD 35,000 - 52,000; Full time

Job summary

Concord Hospital seeks a Patient Care Coordinator to support patient registration, referrals, and front-desk operations under the Practice Administrator. The role emphasizes compassionate service and accurate data management in a busy medical office.

Responsibilities include verifying insurance, coordinating between primary, specialty, and ancillary services, and assisting with enrollment and documentation. This on-site position requires excellent communication and multitasking abilities.

Qualifications

• High School diploma or GED required; annual registration competency exam.
• Demonstrated customer service ability to interact with the public, staff and patients preferred.

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.
• Verifies insurance and demographic information; makes collection attempts while educating on resources; reconciles lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information for new and existing patients; creates and maintains medical records.
• Processes and routes all incoming calls or requests; responds to inquiries.
• Schedules, confirms or reschedules patient appointments; promotes Patient Connect enrollment.
• Distributes mail, faxes and electronic documents; educates patients on form completion.
• Supports a patient-centered medical home culture.

Skills

Customer service

Medical office operations

Scheduling

EMR

Patient flow

Billing

Coding

Referrals

Authorizations

Payer guidelines

Compliance

Credentials

Privileges

Regulatory

Medical terminology

Education

High School diploma / GED

Job description

Concord Hospital seeks a Patient Care Coordinator to support patient registration, referrals, and front-desk operations under the Practice Administrator. The role emphasizes compassionate service and accurate data management in a busy medical office.

Responsibilities include verifying insurance, coordinating between primary, specialty, and ancillary services, and assisting with enrollment and documentation. This on-site position requires excellent communication and multitasking abilities.