Patient Care Coordinator II: Patient Experience Pro

Jobtome; Mercer Island (WA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group’s Optum division is seeking a Patient Care Coordinator II to be the first contact for the provider's practice, organizing daily activities and supporting care teams with a focus on excellent customer service and HIPAA/OSHA compliance.

Working hours are Monday–Friday, 8:00 am–5:00 pm, at Seattle location. Responsibilities include patient verification, insurance/referral assistance, co-pay collection, and accurate EPIC documentation within a high-performing team.

Qualifications

• High School Diploma or GED required.
• 1+ years of computer proficiency across multiple applications.
• 1+ years in a medical office handling scheduling, check-in/out, insurance verification, payments, and records.
• Ability to manage multiple phone calls simultaneously.

Responsibilities

• Schedules appointments and procedures following guidelines.
• Uses multiple systems to address patient needs over the phone.
• Verifies patient info and documents in EPIC.
• Explains insurance and referral responsibilities to patients.
• Collects co-pays and balances per policy.
• Check-in and check-out patients and maintain records.

Skills

Customer service

multitask

communication

organization

Education

High School Diploma

Tools

Microsoft Outlook

Excel

Word

Epic/EMR

Job description

UnitedHealth Group’s Optum division is seeking a Patient Care Coordinator II to be the first contact for the provider's practice, organizing daily activities and supporting care teams with a focus on excellent customer service and HIPAA/OSHA compliance.

Working hours are Monday–Friday, 8:00 am–5:00 pm, at Seattle location. Responsibilities include patient verification, insurance/referral assistance, co-pay collection, and accurate EPIC documentation within a high-performing team.