Patient Care Concierge II – Access & Scheduling

Jobtome; Village of Kenmore (NY); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Medical plan

Dental & Vision insurance

Life & AD&D insurance

401(k) plan

Education reimbursement

Employee discounts

Employee assistance program

Referral bonus

Job summary

Optum is seeking a Patient Care Coordinator II to be the first point of contact for the practice, coordinating daily activities and paperwork, supporting the care team and helping achieve service and financial goals.

Responsibilities include scheduling, patient verification in EPIC, collecting payments and maintaining records, while delivering high-quality customer service in a fast-paced environment.

Qualifications

• Must have a High School Diploma or GED.
• 1+ years of experience using Microsoft Outlook, Excel and Word.
• 1+ years in a medical office performing scheduling, check-in/out, verification, payments, and medical records.
• Ability to answer multiple phone calls.

Responsibilities

• Schedules appointments following standard guidelines.
• Verifies patient information and documents in EPIC.
• Collects co-pays and balances due per policy.
• Check In/Check Out patients and prepare documentation.
• Provide excellent customer service and adhere to HIPAA/OSHA standards.
• Support team to meet financial, clinical and service goals.
• Maintain a courteous, professional demeanor with patients.

Skills

High School Diploma/GED

Computer proficiency (Outlook, Excel,

Tools

Epic/EMR

Job description

Optum is seeking a Patient Care Coordinator II to be the first point of contact for the practice, coordinating daily activities and paperwork, supporting the care team and helping achieve service and financial goals.

Responsibilities include scheduling, patient verification in EPIC, collecting payments and maintaining records, while delivering high-quality customer service in a fast-paced environment.