Patient Care Coordinator II — Expert Medical Office Scheduler

Optum; Issaquah (WA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

Job summary

Optum is hiring for a Patient Care Coordinator II to be the first point of contact for patients. You will organize daily activities, support the care team, and ensure high-quality customer service while adhering to Lean processes.

Primary responsibilities include scheduling, insurance verification, and maintaining medical records in EPIC. The role requires strong communication, multitasking, and teamwork in a fast-paced clinical setting at a Seattle location.

Qualifications

• High School Diploma/GED (or higher) required.
• 1+ years of computer proficiency using Outlook, Excel and Word.
• 1+ years of experience in a medical office performing scheduling, check-in/out, insurance verification, collections, and records maintenance.
• Ability to answer multiple phone calls and provide patient assistance.

Responsibilities

• Schedule appointments and procedures following guidelines.
• Verify insurance and referral information for patients.
• Greet and assist patients; document in the EHR (EPIC).
• Collect co-pays and past due balances per policy.
• Check In and Check Out patients; maintain accurate records.

Skills

Communication skills

Organizational skills

Multi-tasking

Teamwork

Education

High School Diploma/GED (or higher)

Tools

Microsoft Outlook

Excel

Word

EPIC/EMR software

Job description

Optum is hiring for a Patient Care Coordinator II to be the first point of contact for patients. You will organize daily activities, support the care team, and ensure high-quality customer service while adhering to Lean processes.

Primary responsibilities include scheduling, insurance verification, and maintaining medical records in EPIC. The role requires strong communication, multitasking, and teamwork in a fast-paced clinical setting at a Seattle location.