Patient Care Coordinator II: Scheduling, Billing & Support

Optum; Federal Way (WA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

PTO & Holidays

Health Insurance

401(k) Plan

Education Reimbursement

Discounts

Employee Assistance

Job summary

Optum is seeking a Patient Care Coordinator II in Seattle to organize daily practice workflows and serve as the first point of contact for patient inquiries. You will schedule appointments, verify information, and support the care team in delivering excellent service.

Responsibilities include handling check-in/out, collecting co-pays, and ensuring HIPAA/OSHA compliance while using EPIC EMR systems. Growth opportunities and comprehensive benefits accompany the role.

Qualifications

• High School Diploma/GED (or higher).
• 1+ years of experience with computer applications including Microsoft Outlook, Excel, and Word.
• 1+ years of experience in a medical office performing scheduling, check-in/out, insurance verification, and records.
• Ability to answer multiple phone calls.

Responsibilities

• Schedules appointments and procedures per standard guidelines.
• Verifies patient information and documents in EPIC EHR.
• Collects co-pays and balances per policy.
• Answers patient inquiries by phone with courtesy and accuracy.
• Greet patients and assist with registration and check-in/out.
• Maintain confidentiality and HIPAA/OSHA compliance.

Skills

Microsoft Outlook

Microsoft Excel

Microsoft Word

Phone handling

Customer service

Education

High School Diploma/GED

Tools

Epic EMR

Job description

Optum is seeking a Patient Care Coordinator II in Seattle to organize daily practice workflows and serve as the first point of contact for patient inquiries. You will schedule appointments, verify information, and support the care team in delivering excellent service.

Responsibilities include handling check-in/out, collecting co-pays, and ensuring HIPAA/OSHA compliance while using EPIC EMR systems. Growth opportunities and comprehensive benefits accompany the role.