Patient Care Coordinator II - Scheduling & Patient Services

Optum; Mountlake Terrace (WA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental Insurance

Vision Insurance

Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

Optum is seeking a Patient Care Coordinator II in Seattle to serve as the first contact for providers' practice inquiries and to organize daily clinic activities. You will handle scheduling, patient check-in/out, insurance verification, and documentation in EPIC, while delivering excellent customer service and adhering to Lean processes.

Strong communication, empathy, and ability to multi-task in a busy clinical environment are required, with a focus on accuracy and regulatory compliance.

Qualifications

• High School Diploma or GED (or higher) required.
• At least 1+ year(s) of computer proficiency using multiple applications including Outlook, Excel and Word.
• At least 1+ year(s) experience in a medical office performing scheduling, check-in/out, insurance verification, collecting co-pays and maintaining medical records.

Responsibilities

• Exhibits empathy, courtesy, competence, efficiency, and care.
• Schedules appointments and procedures according to guidelines.
• Uses multiple computer and phone systems to fulfill patient needs.
• Verifies patient information and documents in EPIC.
• Collects co-pays and past due balances per Optum policy.
• Check In and Check Out patients.
• Prepare documentation and records for patient care.
• Meet performance measures set by Practice Management.

Skills

Microsoft Outlook

Excel

Word

Education

High School Diploma/GED (or higher)

Tools

Epic EMR

Job description

Optum is seeking a Patient Care Coordinator II in Seattle to serve as the first contact for providers' practice inquiries and to organize daily clinic activities. You will handle scheduling, patient check-in/out, insurance verification, and documentation in EPIC, while delivering excellent customer service and adhering to Lean processes.

Strong communication, empathy, and ability to multi-task in a busy clinical environment are required, with a focus on accuracy and regulatory compliance.