Patient Care Concierge II: Scheduling & Coordination

Optum; Renton (WA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Health benefits

401(k) plan

Employee discounts

Job summary

Optum in Seattle is hiring a Patient Care Coordinator II to be the first point of contact for patients and staff. You will organize daily activities, schedule appointments, verify information, and support the care team in achieving service and financial goals.

The role requires a High School diploma, 1+ year of medical office experience, and strong computer and EPIC EMR proficiency. Expect a Monday–Friday schedule with standard clinic hours and a focus on high-quality patient service.

Qualifications

• High School Diploma or GED required.
• 1+ years of computer proficiency across Outlook, Excel, and Word.
• 1+ years in a medical office performing scheduling, check-in/out, insurance verification, and records management.

Responsibilities

• Greet patients and manage check-in/check-out according to policies.
• Schedule appointments and procedures per standard guidelines.
• Verify patient information and document in EPIC EHR system.
• Collect co-pays and past balances per policy.
• Provide courteous, accurate information over the phone and in person.

Skills

Phone handling

Multitasking

Customer service

Education

High School Diploma/GED

Tools

EPIC EMR

Job description

Optum in Seattle is hiring a Patient Care Coordinator II to be the first point of contact for patients and staff. You will organize daily activities, schedule appointments, verify information, and support the care team in achieving service and financial goals.

The role requires a High School diploma, 1+ year of medical office experience, and strong computer and EPIC EMR proficiency. Expect a Monday–Friday schedule with standard clinic hours and a focus on high-quality patient service.