Care Coordination Specialist — Patient Access & Scheduling

Jobtome; Issaquah (WA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical plan options

Dental & Vision insurance

401(k) Savings Plan

Education reimbursement

Employee discounts

Employee Assistance Program

Referral bonus

Job summary

Optum is seeking a Patient Care Coordinator II in Seattle to be the first point of contact for patients and manage daily office activities. You will support the care team, maintain patient flow, and ensure accurate documentation in the Electronic Health Record (EPIC).

The role requires a High School diploma and 1+ year in a medical office, with proficiency in Outlook, Excel and Word, plus strong communication and multitasking skills.

Qualifications

• High school diploma or GED required.
• 1+ year proficiency with multiple applications (Outlook, Excel, Word).
• 1+ year medical office experience including scheduling, check-in/out, insurance verification, payments, and records.
• Ability to handle multiple phone calls.

Responsibilities

• Exhibits empathy, courtesy, competence and care.
• Schedules appointments and procedures per guidelines.
• Uses multiple systems to fulfill patient needs over the phone.
• Verifies patient information and documents in EHR (EPIC).
• Advises patients on insurance and referrals.

Skills

Multitasking

Phone handling

Education

High School Diploma/GED

Tools

Microsoft Outlook

Excel

Word

Epic/EMR

Job description

Optum is seeking a Patient Care Coordinator II in Seattle to be the first point of contact for patients and manage daily office activities. You will support the care team, maintain patient flow, and ensure accurate documentation in the Electronic Health Record (EPIC).

The role requires a High School diploma and 1+ year in a medical office, with proficiency in Outlook, Excel and Word, plus strong communication and multitasking skills.