Patient Care Coordinator II: Front Desk & Scheduling

Optum; Shoreline (WA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical plan options

Dental, Vision, Life & AD&D insurance

401(k) Savings Plan

Education reimbursement

Employee discounts

Employee Assistance Program

Employee referral bonus program

Voluntary benefits (pet, legal, LTC)

Employer-provided PPE

Job summary

Optum is seeking a Patient Care Coordinator II in Seattle to be the first point of contact for patients and support the provider practice. You will organize daily activities, schedule appointments, verify patient information in EPIC, and ensure accurate documentation and insurance coordination.

The role requires strong customer service, multi-tasking, and accurate data entry across multiple systems. Monday–Friday, 8:00 am–5:00 pm in Seattle, WA.

Qualifications

• High School Diploma/GED is required.
• 1+ years of experience using Microsoft Outlook, Excel, and Word.
• 1+ years of experience working in a medical office performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and balances due, and maintaining medical records.
• Ability to answer multiple phone calls.

Responsibilities

• Greet patients and assist with check-in and registration.
• Schedule appointments and procedures following standard guidelines.
• Use multiple computer and phone systems to fulfill patient needs over the phone.
• Verify patient information and document in EPIC EHR.
• Explain insurance responsibilities and referral information to patients.
• Take messages and direct calls as needed.
• Collect co-pays and past balances per policy.
• Maintain accurate records and meet performance measures.

Skills

Customer service

Verbal and written communication

Multitasking

Phone handling

Education

High School Diploma/GED

Tools

Microsoft Outlook

Excel

Word

Epic/EMR software

Job description

Optum is seeking a Patient Care Coordinator II in Seattle to be the first point of contact for patients and support the provider practice. You will organize daily activities, schedule appointments, verify patient information in EPIC, and ensure accurate documentation and insurance coordination.

The role requires strong customer service, multi-tasking, and accurate data entry across multiple systems. Monday–Friday, 8:00 am–5:00 pm in Seattle, WA.