Patient Care Coordinator II — Front Desk & Scheduling

Optum; Bellevue (WA); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental & Vision

401(k)

Education Reimbursement

Employee Discounts

Employee Assistance Program

Pet Insurance

Job summary

Optum is seeking a Patient Care Coordinator II in Seattle, WA to be the first point of contact and to organize daily clinic operations for an OB/GYN practice. You will schedule appointments, verify insurance, guide patients through check-in/out, and support the care team while upholding HIPAA and OSHA standards.

The role emphasizes empathetic service, efficient multi-system usage, and adherence to Lean processes to help the practice meet clinical and financial goals.

Qualifications

• High School Diploma/GED (or higher).
• 1+ years of computer proficiency with Microsoft Outlook, Excel, and Word.
• 1+ years in a medical office performing scheduling, check‑in/out, insurance verification, and medical records duties.
• Ability to answer multiple phone calls.

Responsibilities

• Exhibits empathy, courtesy, competence, efficiency, and care.
• Schedules appointments and procedures following standard guidelines.
• Uses multiple computer and phone systems to fulfill patient needs over the phone.
• Verifies patient information and documents in EPIC EHR.
• Advises patients on insurance and referral information.
• Checks patients in and out and manages registrations.
• Collects co-pays and balances per policy.
• Maintains a work queue and completes pending actions (e.g., referrals).
• Ensures accuracy of documentation for patient care.

Skills

Empathy

Customer service

Scheduling appointments

Phone system proficiency

HIPAA compliance

Communication skills

Education

High School Diploma/GED

Tools

Epic/EMR

Outlook

Excel

Word

Job description

Optum is seeking a Patient Care Coordinator II in Seattle, WA to be the first point of contact and to organize daily clinic operations for an OB/GYN practice. You will schedule appointments, verify insurance, guide patients through check-in/out, and support the care team while upholding HIPAA and OSHA standards.

The role emphasizes empathetic service, efficient multi-system usage, and adherence to Lean processes to help the practice meet clinical and financial goals.