Patient Care Coordinator & Front Desk Specialist

Confluent Health; Kirkland (WA); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision

401(K) with 4% employer match

Comprehensive training

Growth pathways

Job summary

Confluent Health, LLC seeks a Care Coordinator to be the first voice patients hear, delivering a warm, professional experience at every touchpoint. You will manage front desk operations, verify insurance, schedule visits, and support the clinical team.

This role trains on EMR navigation, scheduling workflows, and phone etiquette, with opportunities for advancement into clinic management. Expect a fast-paced environment, strong organization, and a collaborative team dedicated to patient care.

Qualifications

• High School Diploma or GED.
• Experience in a customer-facing or patient-facing role.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable communicating on the phone with patience and professionalism.
• Basic computer proficiency and scheduling software experience.
• No prior medical experience required; training provided.

Responsibilities

• Create a welcoming, professional first impression for patients and visitors.
• Handle front desk operations: check-in/out, scheduling, insurance verification/authorization, and phone calls.
• Review and schedule referrals, update patient records, explain next steps to patients.
• Keep patient flow moving by confirming appointments, managing waitlists and cancellations.
• Collect copays and other payments accurately and professionally, with basic reconciliation.
• Uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer service

Multitasking

Phone communication

HIPAA compliance

Scheduling software

Data entry

Education

High School Diploma or GED

Tools

EMR navigation

Scheduling software

Job description

Confluent Health, LLC seeks a Care Coordinator to be the first voice patients hear, delivering a warm, professional experience at every touchpoint. You will manage front desk operations, verify insurance, schedule visits, and support the clinical team.

This role trains on EMR navigation, scheduling workflows, and phone etiquette, with opportunities for advancement into clinic management. Expect a fast-paced environment, strong organization, and a collaborative team dedicated to patient care.