Care Coordinator: Patient Experience & Scheduling

Colorado In Motion; New City (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

401(k) with 4% match

Structured onboarding and training

Growth opportunities

Job summary

Confluent Health, LLC is seeking a Care Coordinator to be the first voice and face for patients, families, and referrals. This role requires organization, warmth, and professionalism as you manage front desk operations from check-in to scheduling and billing interactions.

You will receive comprehensive training, benefits, onboarding, and clear pathways for advancement within the care operations, with opportunities to grow into clinic leadership.

Qualifications

• High School Diploma or GED required.
• At least 1 year in a customer-facing or patient-facing role.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable communicating on the phone with patience and professionalism.
• Basic computer skills: learn new systems, scheduling software, emails, and spreadsheets.
• No prior medical experience required; comprehensive training provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on referrals; gather info and update patient records; explain next steps to patients.
• Maintain patient flow by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays and other payments accurately; perform basic payment tracking or reconciliation.
• Protect patient privacy and HIPAA compliance in all interactions and documentation.

Skills

Multitasking

Phone communication

Customer-facing experience

Computer literacy

No medical experience required

Education

High School Diploma or GED

Job description

Confluent Health, LLC is seeking a Care Coordinator to be the first voice and face for patients, families, and referrals. This role requires organization, warmth, and professionalism as you manage front desk operations from check-in to scheduling and billing interactions.

You will receive comprehensive training, benefits, onboarding, and clear pathways for advancement within the care operations, with opportunities to grow into clinic leadership.