Care Coordinator — Patient Experience Pro

Motion Physical Therapy Group; New City (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision

Disability insurance

401(K) with 4% employer match

EMR navigation training

Structured onboarding and leadership-?

Growth pathways into management

Job summary

Confluent Health is seeking a Care Coordinator to be the first point of contact for patients, visitors, and referrals. You will set an organized, warm, and professional tone from the initial call through every visit.

This fast-paced role includes comprehensive training, onboarding, and ongoing support from clinic leadership, with clear paths to advancement into management and operations opportunities.

Qualifications

• HS diploma or GED required.
• 1+ year in customer- or patient-facing role.
• Ability to multitask and stay organized.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/out, scheduling, insurance verification, and phone calls.
• Review and follow up on referrals, update patient records, and explain next steps.
• Maintain patient flow by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays and payments accurately and maintain basic payment tracking.
• Protect patient privacy and HIPAA compliance in all interactions.

Skills

High school diploma or GED

Customer-facing experience

Multitasking

Phone communication

Computer proficiency

No prior medical experience required

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Job description

Confluent Health is seeking a Care Coordinator to be the first point of contact for patients, visitors, and referrals. You will set an organized, warm, and professional tone from the initial call through every visit.

This fast-paced role includes comprehensive training, onboarding, and ongoing support from clinic leadership, with clear paths to advancement into management and operations opportunities.