Patient Experience Care Coordinator - Front Desk & Scheduling

Confluent Health; Longboat Key (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Medical, dental, vision

401(K) with 4% employer match

Comprehensive training

Job summary

Confluent Health is seeking a Care Coordinator to be the first voice and face for patients, providing organized, warm, and professional service from the first call through every visit.

The role involves front desk duties, scheduling, insurance verification, and payment collection, with comprehensive training and clear growth pathways. Compensation ranges from $18 to $20 per hour with benefits and 401(k) matching.

Qualifications

• High School Diploma or GED required.
• Experience in customer-facing or patient-facing role preferred.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfort communicating on the phone with patience and professionalism.
• Basic computer proficiency; comfortable with scheduling software and spreadsheets.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on referrals by gathering information and creating/updating patient records.
• Keep patient flow by confirming appointments, managing waitlists, and following up for future visits.
• Collect copays and patient payments accurately and perform basic payment tracking or reconciliation.
• Uphold HIPAA standards in front desk interactions and documentation.

Skills

Customer service

Multitasking

Phone communication

Basic computer skills

HIPAA compliance

Education

High School Diploma or GED

Tools

EMR navigation

Scheduling software

Microsoft Excel

Email

Job description

Confluent Health is seeking a Care Coordinator to be the first voice and face for patients, providing organized, warm, and professional service from the first call through every visit.

The role involves front desk duties, scheduling, insurance verification, and payment collection, with comprehensive training and clear growth pathways. Compensation ranges from $18 to $20 per hour with benefits and 401(k) matching.