Patient Experience Coordinator & Scheduling Specialist

Motion PT; New City (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with 4% match

Job summary

Confluent Health LLC is seeking a Care Coordinator to serve as the first point of contact for patients, ensuring a warm, organized, and professional experience from the initial call through every visit.

You will manage front desk operations, scheduling, insurance verification, and patient communications while maintaining HIPAA standards and accuracy in records and payments. Training provided and opportunities for growth within the clinic.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer-facing or patient-facing experience.
• Ability to manage multiple tasks and stay organized and detail-oriented.
• Comfortable communicating on the phone with patience and professionalism.
• Basic computer proficiency and willingness to learn scheduling software and EMR systems.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on referrals by gathering information and updating patient records.
• Keep patient flow moving by confirming appointments, managing waitlists, cancellations, and follow-ups.
• Collect copays and other payments accurately and professionally, with basic tracking.
• Protect patient privacy and uphold HIPAA standards in all interactions and documentation.

Skills

Customer-facing experience

Phone communication

Organizational skills

Attention to detail

Education

High School Diploma or GED

Tools

Scheduling software

EMR systems

Microsoft Excel basics

Job description

Confluent Health LLC is seeking a Care Coordinator to serve as the first point of contact for patients, ensuring a warm, organized, and professional experience from the initial call through every visit.

You will manage front desk operations, scheduling, insurance verification, and patient communications while maintaining HIPAA standards and accuracy in records and payments. Training provided and opportunities for growth within the clinic.