Patient Services Pro: Warm Front Desk Leader

Colorado In Motion; Woodmere (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Parental Leave

401(k) Matching

Structured Onboarding

Growth Pathways

Collaborative Culture

Job summary

Confluent Health, LLC is seeking a Care Coordinator to be the heartbeat of the clinic, delivering a warm, organized, and professional patient experience from first call to every visit.

You will manage front desk operations, verify insurance, schedule referrals, and ensure HIPAA-compliant interactions. This role requires strong communication, multitasking, and a customer‑facing mindset, with comprehensive on-the-job training provided.

Qualifications

• You don't need a healthcare background, but you should genuinely enjoy helping people and stay organized in a busy environment.
• High School Diploma or GED is required.
• 1+ year in a customer-facing or patient-facing role (retail, hospitality, call center, medical reception, or similar).
• Demonstrated ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable communicating on the phone, handling upset callers with patience and professionalism.
• Basic computer proficiency: learning new systems, scheduling software, emails, and spreadsheets.
• No prior medical experience required — comprehensive training provided including EMR navigation, insurance basics, scheduling workflows, and phone etiquette.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in/out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, updating patient records, and guiding patients on next steps
• Keep patient flow moving by confirming appointments, managing waitlists, filling cancellations, and following up for future visits
• Collect copays, balances, and other payments accurately, including basic tracking or reconciliation
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Skills

Customer-facing

Multitasking

Phone communication

Basic computer skills

Education

High School Diploma or GED

Job description

Confluent Health, LLC is seeking a Care Coordinator to be the heartbeat of the clinic, delivering a warm, organized, and professional patient experience from first call to every visit.

You will manage front desk operations, verify insurance, schedule referrals, and ensure HIPAA-compliant interactions. This role requires strong communication, multitasking, and a customer‑facing mindset, with comprehensive on-the-job training provided.