Care Coordinator: Front Desk Leader

Colorado In Motion; New York (NY); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Parental Leave

401(k) with match

Onboarding program

Growth opportunities

Job summary

Confluent Health is seeking a Care Coordinator to be the friendly, organized first voice and face patients encounter. You will manage front desk operations, assist with referrals, and ensure a smooth patient experience across visits.

The ideal candidate has a customer-facing background, strong communication skills, and a calm, ownership-driven approach in a fast-paced clinic setting. Training is provided, with a focus on EMR navigation and scheduling workflows.

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in a customer-facing or patient-facing role.
• Ability to manage multiple tasks at once while staying organized.
• Comfortable communicating on the phone, including handling upset callers with patience.
• Basic computer proficiency: scheduling software, emails, and spreadsheets.
• No prior medical experience required - training provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in/out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on referrals by gathering information and updating patient records.
• Keep patient flow by confirming appointments, managing waitlists, cancellations, and follow-ups.
• Collect copays, balances, and other payments accurately and professionally.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions.

Skills

Customer-facing

Phone communication

Multitasking

Education

High School Diploma

Tools

Scheduling software

EMR navigation

Job description

Confluent Health is seeking a Care Coordinator to be the friendly, organized first voice and face patients encounter. You will manage front desk operations, assist with referrals, and ensure a smooth patient experience across visits.

The ideal candidate has a customer-facing background, strong communication skills, and a calm, ownership-driven approach in a fast-paced clinic setting. Training is provided, with a focus on EMR navigation and scheduling workflows.