Patient Care Coordinator — Front Desk & Scheduling

Summit Medical Group; Florham Park (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

Disability insurance

Vision care

FSA

401k

Job summary

VillageMD is hiring for a care-focused front desk professional to support patient registration and billing processes in a fast-paced setting. You will greet patients, verify demographics, process payments, and coordinate scheduling while ensuring excellent customer service.

Daily duties include telephone screening, appointment coordination, and collaboration with clinical staff to support timely care delivery. This role emphasizes accuracy, empathy, and teamwork.

Qualifications

• High School Diploma or GED required.
• Associate Degree preferred.
• Strong customer service and communication skills.
• Proficient in basic office software and EHR/document systems.

Responsibilities

• Greet visitors and direct them professionally.
• Manage patient flow and provide outstanding customer service.
• Answer calls promptly and route messages correctly.
• Inform patients of appointment delays and assist with comfort.
• Post self-pay charges and issue receipts; reconcile daily payments.
• Open/close batches and reconcile collections and deposits.
• Scan insurance cards and verify coverage in the system.
• Update patient demographics and HIPAA forms as needed.
• Schedule appointments per guidelines and manage waitlists.
• Enter orders for tests and procedures per workflow.
• Coordinate pre-authorizations with staff.
• Communicate issues promptly to the Office Supervisor/Manager.

Skills

Customer service

Communication

English proficiency

Office software

Education

High School diploma or GED

Associate degree preferred

Job description

VillageMD is hiring for a care-focused front desk professional to support patient registration and billing processes in a fast-paced setting. You will greet patients, verify demographics, process payments, and coordinate scheduling while ensuring excellent customer service.

Daily duties include telephone screening, appointment coordination, and collaboration with clinical staff to support timely care delivery. This role emphasizes accuracy, empathy, and teamwork.