Patient Experience Coordinator

Summit Health Management; Florham Park (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a Patient Services Representative to support registration, scheduling, and front-desk operations across our health care network. You will greet patients, verify insurance, collect payments, and maintain accurate records while delivering friendly, efficient service.

Ideal candidates have High School diploma or GED and experience with EHR/Practice Management systems. The role requires excellent communication skills and the ability to work with care teams to ensure smooth

Qualifications

• High School diploma or GED required.
• Associate degree preferred.
• Excellent customer service and English communication skills.
• Experience with EHR and Practice Management Systems preferred.

Responsibilities

• Greet visitors and direct them professionally.
• Maintain efficient patient flow and registration.
• Answer phones and route calls with proper etiquette.
• Verify insurance and update patient accounts.
• Post payments, reconcile daily totals and prepare deposits.
• Schedule appointments and manage waitlists.
• Coordinate with care teams for pre-authorizations.
• Perform clerical duties and support multiple office locations.

Skills

Customer service

Communication skills

English proficiency

Education

High School Diploma or GED

Associate Degree preferred

PSR experience preferred

Tools

EHR

Practice Management System

Job description

VillageMD is seeking a Patient Services Representative to support registration, scheduling, and front-desk operations across our health care network. You will greet patients, verify insurance, collect payments, and maintain accurate records while delivering friendly, efficient service.

Ideal candidates have High School diploma or GED and experience with EHR/Practice Management systems. The role requires excellent communication skills and the ability to work with care teams to ensure smooth