Patient Services & Scheduling Specialist

Summit Health Management; Bridgewater Township (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a friendly, detail-oriented front desk receptionist to support patient registration and scheduling. You will greet patients, verify demographics and insurance, collect payments, and process referrals and pre-authorizations as needed.

The role requires strong customer service, clear English communication, and the ability to manage multiple tasks in a fast-paced healthcare environment across satellite offices.

Qualifications

• High School Graduate or GED required.
• Associate Degree preferred.
• Excellent customer service skills.
• Ability to communicate in English, both orally and in writing.
• Must organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use.

Responsibilities

• Greet visitors, patients, and families in a friendly, professional manner.
• Maintain efficient patient flow through registration and provide excellent service.
• Answer phones promptly and direct calls appropriately.
• Inform patients of delays and assist with comfort.
• Process self-pay charges, collect payments and provide receipts.
• Reconcile daily payments and deposits.

Skills

Customer service

English communication

Education

High School Graduate or GED

Associate Degree preferred

Tools

EHR/PM systems

Job description

VillageMD is seeking a friendly, detail-oriented front desk receptionist to support patient registration and scheduling. You will greet patients, verify demographics and insurance, collect payments, and process referrals and pre-authorizations as needed.

The role requires strong customer service, clear English communication, and the ability to manage multiple tasks in a fast-paced healthcare environment across satellite offices.