Patient Service Concierge – Front Desk

Talentify; Commack (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

Job summary

VillageMD’s CityMD clinics are seeking a Patient Service Representative to warmly welcome patients, register them, and coordinate with the care team to ensure timely service. You will respond to questions, handle in-person and phone interactions, and manage registration paperwork.

In a fast-paced environment, you will use EHR and Practice Management systems, verify insurance eligibility, process co-pays, and provide outstanding customer service to every patient.

Qualifications

• A High School Degree or GED
• Happy, welcoming, and can-do attitude with patients and coworkers
• Experience working in any high-volume/high-intensity service industry preferred
• Excellent verbal, written, and interpersonal communication skills
• Detail-oriented and a team player
• Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
• Flexible/adaptable nature to work in a continuously evolving environment
• Passion for helping others in a healthcare environment
• Ability to effectively interact with physicians, patients and other staff members
• Bilingual language skills required or preferred based on site location.

Responsibilities

• Greeting and welcoming patients
• Organizing and coordinating patient in-take and other appointments
• Accurately enters/updates patient information in system
• Assisting patients with completion of paperwork when necessary
• Scanning, updating and filing medical records
• Answering phone calls, questions, etc. in a prompt and polite manner
• Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
• Handling cash and co-payments accurately and responsibly
• Providing outstanding customer service to every patient
• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

Skills

Communication skills

Bilingual

Customer service

Typing / keyboarding

Team player

Interpersonal skills

Adaptable

Education

High School Diploma or GED

Tools

EHR system

Practice Management System

Job description

VillageMD’s CityMD clinics are seeking a Patient Service Representative to warmly welcome patients, register them, and coordinate with the care team to ensure timely service. You will respond to questions, handle in-person and phone interactions, and manage registration paperwork.

In a fast-paced environment, you will use EHR and Practice Management systems, verify insurance eligibility, process co-pays, and provide outstanding customer service to every patient.