Patient-Focused Medical Front Desk Specialist

OneOncology; Upper Marlboro (MD); On-site; USD 57,308,000 - 63,700,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

Employee assistance program

Job summary

Chesapeake Urology is seeking a Front Desk Receptionist to provide superb customer service to patients and staff and support office operations with minimal supervision.

Responsibilities include scheduling, patient intake, co-pay collection, data entry into Practice Management and EHR, and coordinating referrals and travel to other sites within a reasonable region. This is a full-time, on-site role offering comprehensive benefits.

Qualifications

• Minimum High School Diploma or GED required.
• Minimum of two (2) years of front office experience, preferably in a medical setting.
• 1 - 2 years of customer service.

Responsibilities

• Create a positive, professional first impression of the practice and convey a "we care" attitude.
• Schedule appointments and assist with scheduling additional testing directed by the physician.
• Ensure all patient paperwork is compiled for that day’s appointments.
• Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management.
• Enter patient demographics and clinical information into Practice Management and EHR.
• Scan driver’s license and insurance cards into Ntierprise.
• Obtain and scan referrals, link to day’s appointment in Practice Management and EMR.
• Reconcile payment batches at end of day and report to Site Manager.
• Schedule follow-up procedures and coordinate local ASC cases.
• Assist patients with Phreesia registration.

Skills

Customer service

Attention to detail

Medical terminology

Communication skills

HIPAA compliance

Multitasking

Typing 40 WPM

Education

High school diploma or GED

Tools

Practice Management Software

EHR

Ntierprise

Job description

Chesapeake Urology is seeking a Front Desk Receptionist to provide superb customer service to patients and staff and support office operations with minimal supervision.

Responsibilities include scheduling, patient intake, co-pay collection, data entry into Practice Management and EHR, and coordinating referrals and travel to other sites within a reasonable region. This is a full-time, on-site role offering comprehensive benefits.