Patient Experience Coordinator - Medical Front Desk

OneOncology; Northern (KY); Hybrid; USD 28,000 - 30,000; Full time

Job summary

Chesapeake Urology in Maryland is seeking a Front Desk Receptionist to provide superb patient and staff service and support for the office. You will schedule appointments, collect co-pays, and enter patient data into Practice Management and the EMR.

You must have a high school diploma, 1–2 years of front-office experience, and strong communication skills. The role requires travel to other sites in the region and offers competitive pay and benefits.

Qualifications

• Minimum High School Diploma or GED required.
• Two years front office experience, preferably in a medical setting.
• 1–2 years of customer service.

Responsibilities

• Create a positive and professional first impression at the practice.
• Schedule appointments and assist with additional testing as directed.
• Collect co-pays and past balances and enter into the daily batch.
• Enter patient demographics and clinical information into Practice Management and EHR.
• Scan driver’s license and insurance cards front and back.
• Obtain referrals, scan into the EMR, and link to appointments.
• Reconcile payment batches at end of day and report to Site Manager.
• Schedule follow-up procedures and coordinate ASC cases.
• Assist patients with Phreesia registration.
• Travel to other sites within a reasonable geographic region.

Skills

Customer service

Attention to detail

Medical terminology

Verbal & written communication

HIPAA compliance

Typing 40 WPM

Multitasking

Questioning patients

Education

High School Diploma or GED

Tools

Practice Management

EMR

Ntierprise

Job description

Chesapeake Urology in Maryland is seeking a Front Desk Receptionist to provide superb patient and staff service and support for the office. You will schedule appointments, collect co-pays, and enter patient data into Practice Management and the EMR.

You must have a high school diploma, 1–2 years of front-office experience, and strong communication skills. The role requires travel to other sites in the region and offers competitive pay and benefits.