Patient Care Coordination Specialist

Northwestern Medicine; Geneva (IL); On-site; USD 38,000 - 52,000; Part time

Job summary

Northwestern Medicine is seeking a Health Unit Coordinator to support unit operations with reception, medical record management, and patient registration. The role requires handling urgent situations calmly, coordinating with the charge RN and manager, and ensuring smooth workflow on a two-shift weekly schedule.

You will interact with patients and families, provide information, and collaborate across departments to improve service quality.

Qualifications

• High School Diploma or GED is required.
• Basic computer knowledge is required.
• Ability to communicate effectively in English, both verbal and in writing.
• Ability to assess and determine situations requiring an interpreter and to use interpreter services effectively.
• Excellent customer service skills are required.

Responsibilities

• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers.
• Addresses questions and concerns promptly, or identifies appropriate person and resources to do so.
• Provides directions or help to patients and customers with finding their way.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Demonstrates teamwork by helping co-workers within and across departments.
• Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others.
• Uses organizational and unit/department resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.
• Communicates effectively and works cooperatively with other team members.
• Has respect for and understanding of other disciplines.
• Coordinates all work with the Manager and Charge Nurse.
• Communicates appropriately and clearly to Manager, Charge Nurse, co-workers and physicians.
• Consults other departments as appropriate to provide for an interdisciplinary approach to the patient\'s needs.
• Retrieves all lab results from computer and bring results to the attention of the nurse caring for the patient.
• Interacts professionally with patients/family and provides explanations and verbal reassurance as necessary.
• Prepares medical records for new admissions and disassembles the chart and forwards to Medical Records upon patient discharge.
• Maintains proper record assembly contents in chronological order behind tabs.
• Obtains necessary signatures and documents. Aware of Petition and Certificate process in regard to Involuntary Admissions.
• Transcribes accurately and clarifies handwritten, orders set physicians orders and clinical data. Enters and verifies orders in the computer to ensure timely and accurate delivery of medications, supplies, diagnostic/therapeutic tests/services.
• Seeks out and obtains learning opportunities.
• Participates in professional growth and development activities and shares knowledge from continuing education programs with co-workers.
• Demonstrates computer competence for order entry, results, documentation, policies, etc.
• Manages and operates equipment safety and correctly.
• Demonstrates the ability to be flexible, organized and function under stressful situations.
• Demonstrates confidence and success with multiple, high level, time sensitive tasks.
• Answers telephone, monitors unit closed circuit camera, and intercom/door entry system in a polite manner and communicates information to the appropriate staff/family.
• Utilizes critical thinking skills to successfully demonstrate the ability to prioritize and complete unit work quickly as the needs of the unit, patients, and staff change.
• Monitors patient\'s type in the computer against actual status and makes corrections when necessary.
• Performs pre-census and validates daily admission, discharge and census lists.
• Registers patient in the computer.
• Conducts telephone screenings (inquiry calls)in a fashion resulting in appropriate disposition based on the phone contact. Observes patient confidentiality rules and Release of Information data.
• Orders supplies and prints all forms used for patients charts.
• Performs other duties as assigned

Skills

Customer service

English communication

Interpreting awareness

Education

High School Diploma or GED

Job description

Northwestern Medicine is seeking a Health Unit Coordinator to support unit operations with reception, medical record management, and patient registration. The role requires handling urgent situations calmly, coordinating with the charge RN and manager, and ensuring smooth workflow on a two-shift weekly schedule.

You will interact with patients and families, provide information, and collaborate across departments to improve service quality.