Unit Coordinator - Patient Care & Admin

Northwestern Medicine; Winfield (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Northwestern Medicine is seeking a Health Unit Coordinator to perform unit‑based reception, clerical, medical record and patient registration duties. The role requires calm prioritization, strong communication with patients and staff, and collaboration with the charge RN and manager to manage unit workflow.

Responsibilities include patient greeting, information updates, directing questions, transcribing orders, and ensuring accurate charting and record keeping while supporting continuous

Qualifications

• Excellent customer service skills with a patient‑facing focus.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to assess and determine situations requiring an interpreter and to use interpreter services effectively.
• Basic computer knowledge for clerical and medical record tasks.

Responsibilities

• Greet and assist patients and families in a friendly, professional manner.
• Provide accurate information and timely updates to patients and customers.
• Coordinate patient registration and medical records processes with unit staff.
• Transcribe orders, verify data in computer systems, and ensure timely delivery of meds and supplies.
• Maintain orderly unit workflow and communicate with Manager and Charge Nurse.
• Support cross‑department teamwork and participate in unit improvement efforts.

Skills

Customer service

English communication

Interpreting support

Basic computer skills

Education

High School Diploma or GED

Job description

Northwestern Medicine is seeking a Health Unit Coordinator to perform unit‑based reception, clerical, medical record and patient registration duties. The role requires calm prioritization, strong communication with patients and staff, and collaboration with the charge RN and manager to manage unit workflow.

Responsibilities include patient greeting, information updates, directing questions, transcribing orders, and ensuring accurate charting and record keeping while supporting continuous