Patient Care Coordinator & Unit Support

RiseMe; Geneva (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Northwestern Medicine seeks a Health Unit Coordinator to manage unit workflow, coordinate patient registrations, and liaise between patient care units and departments. The role supports nurses and staff, handling medical records and daily census tasks with accuracy and tact.

The position requires a high school diploma or GED, basic computer skills, and excellent English communication plus customer service abilities. Some weekend and holiday shifts are required as part of the schedule.

Qualifications

• High School Diploma or GED required.
• Basic computer knowledge required.
• Ability to communicate effectively in English, both verbal and in writing.
• Ability to assess and determine situations requiring an interpreter and to use interpreter services effectively.
• Excellent customer service skills required.

Responsibilities

• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers.
• Addresses questions and concerns promptly, or identifies appropriate person and resources.
• Provides directions or help to patients and customers with finding their way.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Demonstrates teamwork by helping co-workers within and across departments.
• Communicates effectively with others, respects diverse opinions and styles.
• Coordinates all work with the Manager and Charge Nurse.
• Interacts professionally with patients/family and provides explanations and reassurance as necessary.

Skills

Customer service

English communication

Interpreting awareness

Education

High School Diploma or GED

Job description

Northwestern Medicine seeks a Health Unit Coordinator to manage unit workflow, coordinate patient registrations, and liaise between patient care units and departments. The role supports nurses and staff, handling medical records and daily census tasks with accuracy and tact.

The position requires a high school diploma or GED, basic computer skills, and excellent English communication plus customer service abilities. Some weekend and holiday shifts are required as part of the schedule.