Patient Experience & Scheduling Coordinator

Starkey Hearing; Bellingham (WA); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Life insurance

Short-term disability

Long-term disability

Employee assistance program

Hearing aid benefits

Paid time off

Paid sick time

Paid holidays

Job summary

Northland Hearing Centers, Inc., operating as Starkey Retail, seeks a Patient Care Coordinator in Washington to greet patients, manage the schedule, and handle patient accounts with HIPAA-compliant care. You will support events, retention marketing, and day-to-day front office operations.

The role emphasizes exceptional customer service, meticulous record-keeping, and teamwork within the clinic to ensure a smooth patient journey from arrival to follow-up.

Qualifications

• High school diploma or GED required.
• 1–2 years in customer service or retail preferred.
• Experience with front-office operations is a plus.

Responsibilities

• Greet and admit patients; maintain a welcoming front office.
• Manage clinic schedule and patient accounts; update PMS as needed.
• Process patient intake forms and verify insurance information.
• Coordinate patient communications, follow-ups and events.
• Maintain patient records and assist in retention efforts.
• Reconcile deposits and handle cash as part of Office operations.

Skills

Excellent Customer Service

Discretion

Organization

Multitasking

Communication

Willingness to learn

Education

High school diploma or GED

Tools

Sycle

Pay Junction

Microsoft 365

Job description

Northland Hearing Centers, Inc., operating as Starkey Retail, seeks a Patient Care Coordinator in Washington to greet patients, manage the schedule, and handle patient accounts with HIPAA-compliant care. You will support events, retention marketing, and day-to-day front office operations.

The role emphasizes exceptional customer service, meticulous record-keeping, and teamwork within the clinic to ensure a smooth patient journey from arrival to follow-up.