Patient Care Concierge — Hearing Clinic Champion

Starkey Hearing; Cherry Hill Township (NJ); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Disability insurance

Employee assistance program

Hearing aid benefits

Paid time off

Paid holidays

Job summary

Starkey Retail seeks a Patient Care Coordinator to greet patients, manage the front desk and guide patients through their hearing care journey. You will keep the clinic neat, schedule appointments, update patient records, and support billing and insurance tasks.

Join a clinic team committed to patient education, retention, and a smooth patient experience. The role emphasizes HIPAA compliance, multitasking, and friendly, professional communication.

Qualifications

• High school diploma or GED required.
• 1–2 years in customer service or retail preferred.
• Proficiency with basic computer programs and willingness to learn clinic software.

Responsibilities

• Greet and check in patients to provide a warm front-office experience.
• Manage clinic schedule and update PMS with appointment outcomes within 24 hours.
• Provide patient accounts support including deposits, payments and insurance verification.
• Assist in patient education and participation in retention marketing and events.
• Maintain HIPAA-compliant patient records and secure handling of confidential information.
• Support daily operations and participate in special events as needed.

Skills

Customer service

Multitasking

Organization

Communication

Discretion

Problem solving

Willingness to learn

Computer skills assessment

Education

High school diploma or GED

Tools

Sycle

Pay Junction

Microsoft 365

Job description

Starkey Retail seeks a Patient Care Coordinator to greet patients, manage the front desk and guide patients through their hearing care journey. You will keep the clinic neat, schedule appointments, update patient records, and support billing and insurance tasks.

Join a clinic team committed to patient education, retention, and a smooth patient experience. The role emphasizes HIPAA compliance, multitasking, and friendly, professional communication.