Patient Experience Concierge

Starkey; Texas; Híbrido; USD 34.000 - 47.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Hearing aid benefits

PTO

Paid sick time

6 paid holidays annually

Descripción de la vacante

Starkey Retail is seeking a Patient Care Coordinator to serve as the face of the clinic, guiding patients through their hearing journey and ensuring a professional front office experience. The role includes managing schedules, patient accounts, and records, while supporting events and retention efforts.

The PCC will operate across multiple clinics, maintain smooth daily operations, and uphold HIPAA standards, contributing to a high-quality patient experience in a collaborative clinic team.

Formación

• High school diploma or GED required.
• 1-2 years of customer service or retail experience preferred.
• Proficient computer skills; experience with Sycle, Pay Junction, and Microsoft 365 or similar systems.

Responsabilidades

• Greet and receive patients, ensuring a welcoming front-office experience.
• Manage scheduling, patient accounts, and records.
• Lead morning huddle and coordinate patient intake using clinic checklists.
• Maintain inventory, process deposits, and reconcile daily transactions.
• Support retention marketing and follow-up communications with patients.
• Ensure HIPAA compliance and protect patient privacy.

Conocimientos

Customer service

Interpersonal skills

Multitasking

Communication

Educación

High school diploma or GED

Herramientas

Sycle

Pay Junction

Microsoft 365

Descripción del empleo

Starkey Retail is seeking a Patient Care Coordinator to serve as the face of the clinic, guiding patients through their hearing journey and ensuring a professional front office experience. The role includes managing schedules, patient accounts, and records, while supporting events and retention efforts.

The PCC will operate across multiple clinics, maintain smooth daily operations, and uphold HIPAA standards, contributing to a high-quality patient experience in a collaborative clinic team.