Patient Care Concierge — Scheduling, Insurance & Front Desk

HearingLife; Okemos (MI); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Tuition assistance

Paid time off

Job summary

HearingLife is seeking a patient care coordinator to act as the friendly face of our retail clinics. You will support patient interactions, manage administrative tasks, and help achieve revenue goals while delivering compassionate care in local communities.

Responsibilities include scheduling, insurance verification, payment processing, and inventory management. Training and onboarding are provided to help you grow, with opportunities like the Hearing Instrument Specialist Apprentice Program.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• 1–2 years in customer service, administrative, or healthcare-related role.
• Strong interpersonal and written/verbal communication skills.
• Excellent organizational skills with attention to detail.
• Ability to multitask and manage time in a fast-paced environment.

Responsibilities

• Welcome patients and maintain a high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule and confirm patient appointments.
• PPI intake and processing.
• Collect and verify patient insurance information.
• Ordering and receiving office supplies.
• Payment processing.
• Managing hearing aid supplies inventory.
• Maintain office cleanliness.
• Uphold HIPAA standards.

Skills

Customer service

Communication skills

Multitasking

Phone handling

Education

High school diploma or GED

Associate degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife is seeking a patient care coordinator to act as the friendly face of our retail clinics. You will support patient interactions, manage administrative tasks, and help achieve revenue goals while delivering compassionate care in local communities.

Responsibilities include scheduling, insurance verification, payment processing, and inventory management. Training and onboarding are provided to help you grow, with opportunities like the Hearing Instrument Specialist Apprentice Program.