Patient Care Concierge | Front Desk & Clinic Support

HearingLife; Concord (NH); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Disability coverage

Free Life Insurance

Pet Insurance

Hearing aid discounts

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator to act as the face of our retail clinics nationwide. You will support clinics to achieve revenue goals by attracting patients, handling administrative tasks, and coordinating patient interactions with care and empathy.

The role requires 1–2 years in customer service or healthcare-adjacent work, strong communication, and proficiency with scheduling software and EMR systems. Join HearingLife and contribute to accessible hearing healthcare.

Qualifications

• HS diploma or GED required; college degree preferred.
• Minimum 1–2 years of experience in customer service, administrative, or healthcare-related roles.
• Strong interpersonal and written/verbal communication with attention to detail.

Responsibilities

• Welcome all patients and maintain a high level of customer service.
• Inbound and outbound phone calls, 50–75 per day.
• Schedule and confirm all patient appointments.
• Collect and verify medical insurance information.
• Order and receive office supplies; process payments.
• Maintain hearing aid supplies inventory and HIPAA compliance.
• Keep the office clean and organized.

Skills

Customer service

Interpersonal communication

Organizational skills

Time management

Technology literacy

Education

High school diploma or GED

College degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife is seeking a Patient Care Coordinator to act as the face of our retail clinics nationwide. You will support clinics to achieve revenue goals by attracting patients, handling administrative tasks, and coordinating patient interactions with care and empathy.

The role requires 1–2 years in customer service or healthcare-adjacent work, strong communication, and proficiency with scheduling software and EMR systems. Join HearingLife and contribute to accessible hearing healthcare.