Patient Care Coordinator: Front-Desk & Patient Experience

Hear Wright, Inc; Holland (MI); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long-Term Disability

Free Life Insurance

Pet Insurance

Discounted Hearing Aids

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator to be the friendly face of our network of retail clinics. You will support the clinic to attract patients, coordinate patient interactions, and manage administrative and operational tasks to ensure a positive patient experience.

Responsibilities include handling daily inquiries, validating insurance, scheduling appointments, and maintaining HIPAA compliance.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum 1-2 years of experience in a customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills; highly organized.

Responsibilities

• Welcome patients and maintain high level of customer service.
• Inbound and outbound calls (50-75 per day).
• Schedule and confirm patient appointments.
• Process patient information and insurance verification.
• Manage office supplies and HIPAA compliance.

Skills

Interpersonal skills

Communication

Organizational skills

Multitasking

Tech proficiency

Education

High school diploma or GED

Associate degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife is seeking a Patient Care Coordinator to be the friendly face of our network of retail clinics. You will support the clinic to attract patients, coordinate patient interactions, and manage administrative and operational tasks to ensure a positive patient experience.

Responsibilities include handling daily inquiries, validating insurance, scheduling appointments, and maintaining HIPAA compliance.