Patient Care Coordinator — Front-Desk Advocate

HearingLife; Northern (KY); Hybrid; USD 23,000 - 29,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Disability coverage

Free Life Insurance

Pet Insurance

Hearing aids discounts

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife operates hundreds of hearing care centers and seeks a Patient Care Coordinator to be the welcoming face in our clinics. You’ll support administrative and patient interactions while helping to grow patient volume and ensure a positive experience.

Ideal candidates bring 1–2 years in customer service or healthcare-adjacent roles, strong communication, and organizational skills. The role includes on-site work with comprehensive benefits and growth opportunities.

Qualifications

• High school diploma or GED is required.
• 1–2 years of experience in customer service, administrative, or healthcare-related role preferred.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Welcome patients and maintain high level of customer service.
• Answer 50–75 inbound/outbound calls daily.
• Schedule and confirm patient appointments.
• Process patient intake forms (PPI) and verify insurance information.
• Handle billing, payments, and supplies.
• Manage hearing aid supplies inventory and office cleanliness.
• Uphold HIPAA standards and privacy.
• Support clinic operations to help meet revenue goals.
• Coordinate patient interactions and needs across the clinic.

Skills

Interpersonal skills

Communication skills

Organizational skills

Tech proficiency

Education

High school diploma or GED

College degree preferred

Job description

HearingLife operates hundreds of hearing care centers and seeks a Patient Care Coordinator to be the welcoming face in our clinics. You’ll support administrative and patient interactions while helping to grow patient volume and ensure a positive experience.

Ideal candidates bring 1–2 years in customer service or healthcare-adjacent roles, strong communication, and organizational skills. The role includes on-site work with comprehensive benefits and growth opportunities.