Patient Care Coordinator - Front Desk & Patient Experience

Hear Wright, Inc; Colorado Springs (CO); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

PTO & Paid Holidays

Work-Life balance is VERY important to

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Short Term and Long-Term Disability

Free Life Insurance

Pet Insurance

Steeply discounted Hearing Aids and

Daycare Flex Savings Plan

Growth and development opportunities

Job summary

HearingLife is seeking a Patient Care Coordinator to be the face of our retail clinics across the country. You will support clinic operations to attract patients, manage administrative tasks, and coordinate patient interactions to ensure a positive experience.

The role requires strong communication, organizational, and multitasking abilities, with experience using scheduling software and EMR systems. Growth opportunities are available within our nationwide network.

Qualifications

• High school diploma or GED required; college degree preferred.
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills (verbal and written).
• Exceptional organizational skills with attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Comfortable using technology, including scheduling software and EMR systems.

Responsibilities

• You will welcome all patients and maintain a high level of customer service.
• Manage inbound and outbound phone calls (50-75 per day).
• Schedule and confirm all patient appointments.
• Handle PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Order and receive office supplies.
• Process payments.
• Manage hearing aid supplies inventory.
• Maintain office cleanliness.
• Uphold HIPAA standards.

Skills

Interpersonal communication

Organizational skills

Time management

Scheduling software

EMR systems

Education

High school diploma or GED

Tools

Scheduling software

EMR systems

Job description

HearingLife is seeking a Patient Care Coordinator to be the face of our retail clinics across the country. You will support clinic operations to attract patients, manage administrative tasks, and coordinate patient interactions to ensure a positive experience.

The role requires strong communication, organizational, and multitasking abilities, with experience using scheduling software and EMR systems. Growth opportunities are available within our nationwide network.