Patient Care Concierge - Front Desk & Scheduling (Part-Time)

Shields; Concord (MA); On-site; USD 23,000 - 40,000; Part time

Benefits offered by this job

HIPAA training

Job summary

Shields Health Care Group seeks a Part-time Patient Care Representative in Concord, MA to greet patients, handle copays, and assist with check-in processes. The role involves coordinating with radiology staff, maintaining confidentiality, and supporting daily appointment setup.

Strong communication, detail orientation, and data entry skills are essential. Responsibilities include handling mail, deposits, onboarding new staff, and responding to scheduling emergencies while maintaining HIPAA

Qualifications

• Excellent communication and computer proficiency.
• Attention to detail and typing accuracy.
• Ability to multi-task and follow instructions with minimal supervision.
• Experience with data entry and information intake by phone.

Responsibilities

• Greet patients and collect copay/deductible/coinsurance; explain consent forms.
• Assist patients with iPad check-in and troubleshoot as needed.
• Coordinate with technologists and radiologists to ensure patient flow.
• Manage mail and deliveries; prepare next day’s appointment setup.
• Maintain HIPAA privacy and confidentiality of all patient groups.
• Enter and verify information in systems; respond to scheduling emergencies.
• Support care with waitlist management and survey goals.
• On-board and train new employees.
• Maintain co pay/petty cash and daily deposits.

Skills

Excellent communication

Typing accuracy

Attention to detail

Multi-tasking

Data entry

Phone etiquette

Computer proficiency

Education

High School Diploma

Job description

Shields Health Care Group seeks a Part-time Patient Care Representative in Concord, MA to greet patients, handle copays, and assist with check-in processes. The role involves coordinating with radiology staff, maintaining confidentiality, and supporting daily appointment setup.

Strong communication, detail orientation, and data entry skills are essential. Responsibilities include handling mail, deposits, onboarding new staff, and responding to scheduling emergencies while maintaining HIPAA