Patient Care Concierge & Scheduling Specialist

South Shore Regional MRI, LP; Weymouth (MA); Sur place; USD 23 000 - 40 000; Plein temps

Résumé du poste

Shields Health Care Group in Massachusetts is seeking a Patient Care Representative/Tech Aide to deliver exceptional customer service, assist with patient check-in, and maintain accurate information flow. You will collaborate with technologists and radiologists to ensure smooth patient flow and HIPAA compliance.

The role requires a High School Diploma, CPR certification, excellent communication, typing accuracy, and the ability to multitask while handling data entry and schedules.

Qualifications

• High School Diploma required.
• Must be CPR certified.
• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• Proven ability to multi task and exceed customer expectations is required.
• Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone.
• Can be met with or without reasonable accommodation.

Responsabilités

• Greet patients, collect copay/deductible/co ins and explain the consent form to be completed.
• Assist patients with Ipad check in process, ability to trouble shoot and provide feedback Ability to recognize and utilize when language services are needed.
• Distribute films/CDs as required, while maintaining HIPAA and the Patient Privacy Policy.
• Work in collaboration with technologists/radiologists to ensure proper patient flow.
• Process outgoing and incoming US and inter-office mail and UPS deliveries.
• Prepare set up for next day’s appointment schedule and communicate any potential issues.
• Provide and respect confidentiality of all customer groups.
• Verify and enter necessary information into our systems.
• Respond appropriately to scheduling emergency patient situations.
• Support Customer Care with machine utilization by filling the template (Utilizing waitlist and hold list).
• Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.
• Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.
• Remain current on any changes in policies or procedures that modify daily work functions.
• Assists In patient interview process.
• Assists in preparing patient scan room.
• Maintain co pay/petty cash accuracy and make daily bank deposits.
• Performs other related duties as required.

Connaissances

Customer service

Communication skills

Typing accuracy

Data entry

Multi-tasking

CPR certification

Formation

High School Diploma

Description du poste

Shields Health Care Group in Massachusetts is seeking a Patient Care Representative/Tech Aide to deliver exceptional customer service, assist with patient check-in, and maintain accurate information flow. You will collaborate with technologists and radiologists to ensure smooth patient flow and HIPAA compliance.

The role requires a High School Diploma, CPR certification, excellent communication, typing accuracy, and the ability to multitask while handling data entry and schedules.