Patient Care Concierge & Tech Aide

Cape Cod Imaging Services, LLC; Yarmouth (MA); Vor Ort; USD 23.000 - 40.000; Vollzeit

Zusammenfassung

Shields Health Care Group is seeking a Patient Care Representative/Tech Aide in Massachusetts to deliver exceptional customer service in a fast-paced medical imaging environment. The full-time 40-hour schedule runs Monday, Tuesday, Thursday and Friday from 6:30am to 5:00pm, with responsibilities including patient greeting, payment collection, and facilitator roles with iPad check-in.

The role requires CPR certification, excellent communication, and strong computer skills, plus the ability to

Qualifikationen

• High school diploma required.
• CPR certification required.
• Excellent communication skills and computer proficiency.
• Attention to detail and typing accuracy.
• Ability to follow instructions with minimal supervision.
• Proven ability to multitask and exceed customer expectations.

Aufgaben

• Greet patients, collect copay/deductible/coinsurance and explain the consent form.
• Assist patients with iPad check-in process, troubleshoot and provide feedback.
• Recognize when language services are needed and coordinate accordingly.
• Distribute films/CDs while maintaining HIPAA and privacy policies.
• Collaborate with technologists/radiologists to ensure proper patient flow.
• Process mail and deliveries; prepare setup for next day’s schedule.
• Verify and enter information into systems; maintain confidentiality.
• Respond to scheduling emergencies; support care with waitlists and holds.
• Answer patient and doctor concerns with accuracy and professionalism.
• Keep management informed of situations impacting the department or patients.

Jobbeschreibung

Shields Health Care Group is seeking a Patient Care Representative/Tech Aide in Massachusetts to deliver exceptional customer service in a fast-paced medical imaging environment. The full-time 40-hour schedule runs Monday, Tuesday, Thursday and Friday from 6:30am to 5:00pm, with responsibilities including patient greeting, payment collection, and facilitator roles with iPad check-in.

The role requires CPR certification, excellent communication, and strong computer skills, plus the ability to