Patient Experience & Scheduling Specialist

Demant; Phoenix (AZ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO & Holidays

Medical, dental, vision

401K + Match

Maternity Leave

Disability coverage

Life Insurance

Pet Insurance

Hearing aids discount

Daycare flex savings

Growth opportunities

Work-life balance

Job summary

HearingLife is seeking a Patient Care Coordinator to be the face of our retail clinics across the country. You will support clinics to hit revenue goals by attracting patients and coordinating patient interactions and administrative tasks.

Daily duties include greeting patients, answering 50-75 calls, scheduling appointments, handling insurance data, and maintaining supplies. Requirements include a high school diploma or GED (college degree preferred) and 1-2 years in customer service or

Qualifications

• High school diploma or GED required; college degree preferred.
• 1-2 years of experience in customer service, administrative, or healthcare-related roles.
• Strong interpersonal and written communication skills.
• Excellent organizational skills with attention to detail.

Responsibilities

• Welcome patients and maintain a high level of customer service.
• Handle 50-75 inbound and outbound calls per day.
• Schedule and confirm all patient appointments.
• Process PPI intake and verify insurance information.
• Manage office supplies, payments, and inventory.
• Maintain HIPAA standards and office cleanliness.

Skills

Interpersonal skills

Communication

Organization

EMR systems

Scheduling software

Education

High school diploma or GED

College degree preferred

Tools

EMR software

Job description

HearingLife is seeking a Patient Care Coordinator to be the face of our retail clinics across the country. You will support clinics to hit revenue goals by attracting patients and coordinating patient interactions and administrative tasks.

Daily duties include greeting patients, answering 50-75 calls, scheduling appointments, handling insurance data, and maintaining supplies. Requirements include a high school diploma or GED (college degree preferred) and 1-2 years in customer service or