Patient Care Coordinator — Front Desk & Experience Lead

HearingLife; Jamestown (NC); Vor Ort; USD 48.712.000 - 60.174.000; Vollzeit

Benefits dieser Stelle

PTO & Paid Holidays

Medical, dental, vision, and HSA

401K+ Match

Maternity Leave

Disability coverage

Life Insurance

Pet Insurance

Discounted hearing aids

Daycare Flex Savings Plan

Growth opportunities

Zusammenfassung

HearingLife is seeking a Patient Care Coordinator (PCC) to be the face of our retail clinics. You will support reception, appointment scheduling, insurance data collection, and patient interactions to help drive positive patient experiences and clinic revenue goals.

Responsibilities include answering 50–75 calls daily, processing payments, managing inventory, and ensuring HIPAA compliance while delivering outstanding customer service in a fast-paced environment.

Qualifikationen

• High school diploma or GED required; college degree preferred.
• 1–2 years of customer service, administrative, or healthcare-related experience preferred.

Aufgaben

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50–75 per day.
• Schedule and confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing aid supplies inventory management.
• Maintain office cleanliness.
• Uphold HIPAA standards.

Kenntnisse

Interpersonal skills

Communication skills

Organizational skills

Time management

Tech savvy

Ausbildung

High school diploma or GED

College degree preferred

Tools

EMR systems

Scheduling software

Jobbeschreibung

HearingLife is seeking a Patient Care Coordinator (PCC) to be the face of our retail clinics. You will support reception, appointment scheduling, insurance data collection, and patient interactions to help drive positive patient experiences and clinic revenue goals.

Responsibilities include answering 50–75 calls daily, processing payments, managing inventory, and ensuring HIPAA compliance while delivering outstanding customer service in a fast-paced environment.