Patient Care Concierge - Front Desk (Bilingual Spanish)

Better Health Group; Ocala (FL); Sur place; USD 2 066 000 - 3 031 000; Plein temps

Avantages offerts par ce poste

Competitive hourly rate

No weekends

8 paid holidays per year

Paid Time Off (PTO)

Medical, Dental & Vision insurance

Teladoc virtual care

401(k) through Fidelity

Résumé du poste

VIPCARE is seeking a friendly Receptionist to join our Ocala, FL clinic. You will be the first point of contact for patients, visitors, and callers, delivering a five-star experience while handling registrations, scheduling, and insurance verification.

As a key member of the front office, you will coordinate with clinicians and staff, maintain EMR records, and ensure HIPAA compliance. A Spanish-speaking background and healthcare office experience are preferred.

Qualifications

• Bilingual Spanish required.
• High school diploma or equivalent required.
• 1+ year(s) of experience in a medical office, physician practice, or other healthcare setting preferred.
• Experience with patient registration, scheduling, insurance verification, or front office operations preferred.
• Basic knowledge of medical terminology.
• Working knowledge of HIPAA requirements and patient confidentiality principles.
• Knowledge of medical coding principles preferred.
• Experience using electronic medical records (EMRs).
• Proficiency with Google Workspace (Drive, Docs, Sheets, Slides).
• Excellent customer service skills and professional telephone etiquette.
• Strong organizational, prioritization, time-management, and multitasking skills with exceptional attention to detail.
• Excellent verbal and written communication skills with the ability to effectively communicate with patients, providers, health plans, and internal and external partners.
• Strong interpersonal skills with a collaborative, team-oriented approach.
• Strong critical thinking, problem-solving, and decision-making abilities.
• Ability to maintain confidentiality and appropriately handle sensitive and protected information.
• Ability to work independently while effectively managing multiple priorities in a fast-paced medical office environment.
• Demonstrated commitment to delivering exceptional customer service and a Five-Star patient experience.
• Appreciation for cultural diversity and sensitivity to the needs of Medicare and other patient populations served by VIPcare.
• Basic familiarity with Medicare Advantage insurance plans, eligibility verification, and prior authorization processes preferred.

Responsabilités

• Welcome patients, visitors, and vendors in a courteous, professional, and compassionate manner.
• Serve as the primary point of contact for patients by providing exceptional customer service in person and over the telephone.
• Manage all front office operations, including answering and routing calls, greeting patients, scheduling/confirming appointments, addressing routine inquiries, and triaging calls to the clinical team.
• Maintain a clean, organized, and welcoming reception area.
• Complete patient registration, check-in/check-out, insurance verification (including Medicare Advantage eligibility), payment collection, copay processing, and scheduling.
• Maintain patient demographics and insurance data in the EMR; balance daily collections.
• Maintain patient records in compliance with HIPAA policies.
• Assist patients with registration forms, wellness questionnaires, and other paperwork; scan and file documents.
• Support providers by maintaining patient records, medication lists, and vaccination records.
• Document all patient communications in the EMR; assist with appointment questions and referrals.

Connaissances

Bilingual Spanish

Customer service

EMR systems

Google Workspace

Telephone etiquette

Organization

Communication

Problem solving

Formation

High school diploma or equivalent

Outils

EMR systems

Google Workspace

Description du poste

VIPCARE is seeking a friendly Receptionist to join our Ocala, FL clinic. You will be the first point of contact for patients, visitors, and callers, delivering a five-star experience while handling registrations, scheduling, and insurance verification.

As a key member of the front office, you will coordinate with clinicians and staff, maintain EMR records, and ensure HIPAA compliance. A Spanish-speaking background and healthcare office experience are preferred.